Custom plans (Launch, Elevate, Ascend, Apex, Nexus)
Setup fees. Setup fees for custom plans are non-refundable. They cover the design and build work we begin when you sign on. We will continue working with you, within the revisions included in your plan, until your site is ready to launch.
Monthly fees. Monthly plan fees are billed in advance. You can cancel by letting us know before your next billing date, and your service will continue through the end of the period you've paid for. We don't refund partial months.
Versify for Small Businesses
Versify for Small Businesses has no setup fee. The $59.99 monthly fee is billed in advance and includes a 12-month minimum commitment.
After your first 12 months, your plan continues month to month with no new commitment. You can cancel anytime by letting us know before your next billing date.
If you cancel before the 12-month minimum ends, the remaining monthly payments for that 12-month term become due, unless we agree otherwise in writing. We don't refund partial months.
If we are unable to launch your website, you won't owe any further payments.
Versify Systems (Core, Flow, Autopilot)
All sales are final. Versify Systems setup fees and monthly fees are non-refundable, including for partial months.
Minimum commitment. Every Versify Systems plan has a 6-month minimum commitment. After 6 months, your plan continues month to month, and you can cancel by letting us know before your next billing date. If you cancel before the 6-month minimum ends, the remaining monthly payments for that term become due, unless we agree otherwise in writing.
Usage and overages. Each plan includes monthly text and email limits. Usage above those limits is billed as overages and is non-refundable.
Bundles. When you bundle a website with Versify Systems, the Systems part of your bundle follows these terms, and the website part follows the terms for its plan above.
Expedited builds
Expedite fees are non-refundable once expedited work begins, with one exception: if we miss the expedited deadline we agreed on for reasons within our control, we'll refund 150% of your expedite fee. For example, if you paid $50 to expedite your build and we miss the deadline, we'll refund you $75.
If a delay is caused by waiting on content, approvals, or account access from you, the deadline moves by the same amount of time.
Add-ons and one-time services
One-time add-ons, such as logo design or Google Business Profile setup, are refundable in full until we begin work on them. Monthly add-ons can be canceled at any time and stop at your next billing date.
Third-party costs
Costs we pay to other companies on your behalf, such as domain registrations, stock photos, premium plugins, or third-party subscriptions, are non-refundable, because those providers do not refund us.
What happens after you cancel
What happens to your website, content, and domain after cancellation is covered in your service agreement. If you'd like a copy of your content, ask us before your service ends.
How to request a refund
Email hello@versify.agency with your business name and the reason for your request. We'll respond within 3 business days. Approved refunds go back to your original payment method within 10 business days, though your bank may take a few extra days to show them.
Disputes and chargebacks
If something isn't right, please contact us first so we can fix it. Filing a chargeback without contacting us may lead to your services being paused while the dispute is resolved.
Your service agreement
If you have a signed service agreement with Versify and it differs from this policy, the service agreement applies.